At Auraya Luxury, we value our customers and strive to provide you with premium-quality products. Please read our Refund and Returns Policy carefully before making a purchase.
1. No Refunds
We do not offer cash refunds or payment reversals once an order has been placed and delivered.
2. Replacement Policy
- In case you receive a damaged, defective, or incorrect product, we will gladly replace it with another product of the same price/value.
- To initiate a replacement, you must inform us within 48 hours of receiving the product by contacting our support team at [your support email/WhatsApp number].
3. Courier/Shipping Charges
- While we replace the product free of cost, the customer will bear the courier/shipping charges for sending the product back as well as for the re-shipment of the replacement item.
4. Eligibility for Replacement
To be eligible for a replacement:
- The product must be unused, unopened, and in its original packaging.
- A clear unboxing video or photo proof must be shared at the time of claiming a replacement.
- The product should be shipped back to us within 7 days of approval of the replacement request.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or replaced:
- Perfumes that are opened or used.
- Gift hampers with tampered packaging.
- Customized or special-order items.
6. Final Decision
Auraya Luxury reserves the right to approve or reject any replacement request if it does not meet the above conditions.
