Auraya Luxury is committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Shipping Locations

  • We currently deliver across India through our trusted courier partners.
  • International shipping is not available at the moment.

2. Order Processing Time

  • Orders are processed within 24–48 working hours after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Timeline

  • Standard delivery time is 3–7 business days, depending on your location.
  • Remote or rural areas may take up to 10 business days.
  • Delays due to courier companies, natural calamities, or unforeseen events are beyond our control.

4. Shipping Charges

  • Free shipping on all prepaid orders above ₹999.
  • For orders below ₹999, a flat shipping fee of ₹79 will be applied.
  • COD (Cash on Delivery) charges, if applicable, will be displayed at checkout.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp.
  • You can track your order using the courier partner’s website or tracking link provided.

6. Packaging & Safety

  • All products are packed securely to avoid damage during transit.
  • Perfume bottles and fragile items are shipped with extra protective layers.

7. Non-Delivery & Wrong Address

  • Please ensure your shipping address and contact details are correct while placing the order.
  • Auraya Luxury is not responsible for failed deliveries due to incorrect addresses or non-availability of the recipient.
  • In case of undelivered orders, shipping charges may be deducted when re-shipping.

8. Damaged or Missing Items

  • If you receive a damaged, leaking, or missing item, kindly raise a request within 48 hours of delivery with proof (photo/video) at support@aurayaluxury.com.
  • Our team will investigate and arrange a replacement or refund as per our Return & Refund Policy.

9. Contact Us

For any questions related to shipping, please contact us at:
📧 care@aurayaluxury.com
📞 9377582502