Return & Refund Policy

At Auraya Luxury, we value our customers and strive to provide you with premium-quality products. Please read our Refund and Returns Policy carefully before making a purchase.

1. No Refunds

We do not offer cash refunds or payment reversals once an order has been placed and delivered.

2. Replacement Policy

• In case you receive a damaged, defective, or incorrect product, we will gladly replace it with another product of the same price/value.
• To initiate a replacement, you must inform us within 48 hours of receiving the product by contacting our support team at [your support email/WhatsApp number].

3. Courier/Shipping Charges

• While we replace the product free of cost, the customer will bear the courier/shipping charges for sending the product back as well as for the re-shipment of the replacement item.

4. Eligibility for Replacement

To be eligible for a replacement:

• The product must be unused, unopened, and in its original packaging.
• A clear unboxing video or photo proof must be shared at the time of claiming a replacement.
• The product should be shipped back to us within 7 days of approval of the replacement request.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or replaced:

• Perfumes that are opened or used.
• Gift hampers with tampered packaging.
• Customized or special-order items.

6. Final Decision

Auraya Luxury reserves the right to approve or reject any replacement request if it does not meet the above conditions.

Note*-- After completing your purchase with us, you have directly agreed with our terms of services and all other policies. for the any of the actions, please reach out to us with the given mentioned support systems.